Service Philosophy
We are committed to delivering a seamless, end-to-end service experience—from initial consultation to post-purchase support—ensuring maximum value and satisfaction for our customers.
SERVICE PROCESS
Pre-Sales Consultation
Leveraging the specific parameters of your carrier equipment, our experts assist you in selecting the optimal model of rock breaker or hydraulic attachment, ensuring perfect compatibility and peak performance from the very start.
In-Sales Support
- Receiving & Inspection: Upon delivery, please verify the completeness of the shipment against the provided Packing List. Ensure all accessories, including the tool kit, are accounted for before proceeding.
- Operational Compliance:We require strict adherence to the operating instructions detailed in the User Manual. In the event of any operational queries or irregularities, our technical team is on standby to provide immediate guidance to ensure safety and efficiency.
- Installation & Handover:Following successful installation, our technician will complete a comprehensive Installation Report and conduct an on-site training session for your operators, covering proper handling and critical safety precautions.
After-Sales Assurance
- Rapid Response Protocol:Should any quality issue arise with your VORTEX equipment, please contact our service network immediately. Providing photographic or video evidence of the fault allows our technicians to diagnose and resolve the issue swiftly and effectively.
- Genuine Parts Warranty:TIT guarantees the performance and safety of its products when used with original, genuine parts. We cannot be held liable for any damage, malfunction, or loss resulting from the use of non-genuine components.
Warranty Claim Procedure
- Adherence to Standards
All warranty claims for VORTEX rock breakers and hydraulic attachments must strictly comply with the terms outlined in the User Manual and our official Warranty Policy.
- Reporting & Verification
Should a potential quality issue arise, the customer is required to:
Provide clear photographic and video evidence of the failed component(s).
Submit a detailed description of the on-site fault conditions.
Claims must be submitted via the TITANS Official WhatsApp Channel. Our technical team will verify the information and resolve the issue with the highest priority.
- Limitation of Liability
Please note that the warranty does not cover damages resulting from:
- Improper operation or maintenance of the equipment.
- Any consequential damage to related parts caused by such misuse.
